Law firms must adapt to survive in a rapidly changing legal landscape driven by technology and competition. The rising expectations of clients and evolving markets are pushing firms to explore or ...

The cost of engaging a company for legal services or products is a substantial investment for the client. They expect—and deserve—a premium return. Throughout the 11-article "Lift Your Sales" series, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

After being forced into conducting litigation online during the global COVID-19 pandemic, many clients are now open to continue litigating in a virtual environment when the pandemic ends, according to ...

Grief and loss of some kind is almost always present in our lives. In my previous two articles for WealthManagement.com, you learned about relationship loss and intra-psychic loss. Now we turn to ...

What Issues Do Clients Bring to Advisors? What Issues Do Clients Bring to Advisors? What May Clients Not Think to Ask About? Tactics for Advisors to Use Better Manage Market Volatility No advisor ...