Our new contributor Vaishali Dialani brings a unique perspective on customer experience (CX) from her position as a customer experience analyst with Konabos consulting. She not only writes about CX.

There have been a lot of challenges for retails brands in the past year — from considering the viability of brick-and-mortar stores to navigating crippling supply chain delays. While these are real ...

Having taken effect on 31 st July 2023, the Consumer Duty requirement to identify and support all customers at risk of vulnerability should now be a key focus for all motor dealers and manufacturers ...

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I found myself in a High Street branch of a bank, and I was partially drawn to a conversation/transaction between an elderly couple and the bank cashier. It appeared ...

A recently detailed vulnerability in an e-commerce platform offered by Honda Motor Co. Ltd. could have exposed the details of both Honda customers and dealers. First detailed June 6 by security ...

I found myself in a High Street branch of a bank, and I was partially drawn to a conversation/transaction between an elderly couple and the bank cashier. It appeared ...