See if any of this sounds familiar: You can’t find an easy way to cancel an unwanted subscription, so you let it continue for another month — telling yourself you’ll try again later. You feel rushed ...

You’ve seen them before. Pop-ups with tiny X’s that make a window hard to close. Buttons and toggles in permissions boxes that are so confusing it’s difficult to understand what you’re agreeing to.

Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, ...

Not everyone has the resources or knowledge to 'see' dark patterns in online services that trick or manipulate users into doing things they don't necessarily want to do Users of online sites and ...