When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...
This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Not every conversation is collaborative. Some people don’t want to negotiate—they want to ...
Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes ...
Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...
You've heard of the "compliment sandwich" — softening a critique by bookending it with praise. There's a 3-step method you might find more helpful when having a difficult conversation. It's similar ...
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To boost conversations at work, lean into rituals
DEAR READER: Are you relying on AI too much in a bubble for confirming your every move? According to a recent study by Stanford, AI is overly agreeable when it doles out interpersonal advice, which ...
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