Like countless other tacked-on AI chatbots, it repeatedly offered help few people wanted that it was barely equipped to ...

Amazon is replacing Rufus with Alexa for Shopping as the company pushes further into agentic AI commerce.

Amazon introduced Alexa for Shopping, an e-commerce bot that can answer queries and take actions on behalf of users ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Generative AI can greatly improve the value of performance reviews, but most companies are just using it to produce polished ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced that its advanced voice assistant with integrated Generative ...

Goldman Sachs is rolling out a generative AI assistant to its bankers, traders and asset managers, the first stage in the evolution of a program that will eventually take on the traits of a seasoned ...

TD Insurance releases its first client-facing generative AI chatbot, the TDI Virtual Assistant, to help clients via natural ...

We have become accustomed to generative artificial intelligence in the past couple of years. That will not go away, but increasingly, it will serve in support of agents. “Where generative AI creates, ...