The Board on Human-Systems Integration (BOHSI) brings together experts to improve understanding of how people and organizational systems interact with technology. It identifies critical issues in ...

In April 1991 Business Week ran a cover story entitled, “I Can’t Work This ?#!!@ Thing,” about the difficulties many people have with consumer products, such as cell phones and VCRs. Today, more than ...

Treat AI like a system, and you’ll scale.

At some point, every founder working with AI hits the same question: How human should it feel? That question doesn’t come from marketing. It comes from users. From the quiet moments when something in ...

The Human and Sociotechnical Systems Research (HSSR) Program at NSI advances the scientific study and engineering of people interacting with technology. We design and evaluate systems that are ...

Nuclear reactors generate reliable, low-carbon electricity by using heat from nuclear fission to turn turbines. These steady ...

While it is easy to think of weapons when you think of military systems, truly, the heart system of every military is its people. The focus of the U.S. Army Aeromedical Research Laboratory’s Human ...

Interactive systems should not only model user behaviour. They should also model the reliability of their own interpretations ...