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It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...
Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...
Back in April, we told you how critical Policy and Procedure Management is when creating a defensible compliance program. This month, I will explain to you why Incident Management is just as important ...
Organizations, regardless of their size, encounter incidents that lead to prolonged downtime, significant revenue losses, and unhappy customers. These incidents can be related to anything from ...
No element of response to fires and other incidents is more important to fire department leadership, incident commanders (ICs) and municipalities than the safety of their firefighters. Evidence of ...
Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...
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