As middle managers thin out, companies hand sales training to AI simulations

Companies like ServiceNow and Braintrust are embedding AI sales coaches into training. It raises questions about how much can ...
Forbes

ServiceNow Says AI-First Interfaces Will Define The Future Of Enterprise AI

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. Enterprise software has never lacked ambition. Every few years, ...
Computerworld

ServiceNow embeds AI-powered customer-assist features throughout products

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...
Seeking Alpha

Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...
Nasdaq

Zoom Communications and ServiceNow Announce Integration of Zoom CX with ServiceNow CRM and ITSM Solutions

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...