Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings

Businesses are accelerating their agentic offerings for enterprises as competition heats up.
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Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...