As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

A warning has been issued after O2 "shut accounts" after wrongly decided phone orders were FRAUD. O2 has come under fire from a customer who wrote into the Guardian newspaper's consumer affairs ...

Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...

The rise in complaints from O2 customers "shows what happens if telecom providers undermine consumer trust for the sake of a brazen cash grab", consumer group Which? said.