Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

Post-operative recovery from joint replacement is the highest-friction, lowest-supported phase of orthopedic careThe RESTORE pilot will establish the foundation for a new model of connected, supported ...

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Recovering from surgery is a critical period that requires careful monitoring and management. Traditionally, patients had to stay in hospitals for extended periods or frequently visit healthcare ...

Nearly half of hospital executives said patient experience is their top priority for the next two years, according to a recent survey. However, scores have steadily declined since 2019. In 2020, 14% ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...