One in six patients are deemed to be dissatisfied and demanding. But to prevent difficult medical problems from being redefined as difficult patients, doctors need help ...

Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

Health systems have been betting on AI as a way to reduce doctor burnout. But at a recent Newsweek event, physician leaders agreed that new technologies could also lessen "patient burnout"—and even ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

Eating disorder treatment dropout is common and multifactorial. Improving engagement, reducing waiting times, and personalizing care can help more patients achieve recovery.

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

The overwhelm problem patient billing causes rising bad debt and staff burnout; smarter communication improves revenue cycle performance.

Rural communities across the U.S. are facing an increasing healthcare crisis due to shortages in healthcare providers and facilities, especially as the nursing shortage continues throughout the ...

Contact center solutions for the health network need to have better outreach and call handling to ensure payment-related queries are answered. Patient problems should be resolved by having automated ...