“If it’s not broke, don’t fix it” feels like a mindset out of the distant past. Not so, as it’s often one of the reasons why agencies experience inefficiencies with their processes and systems — two ...

“If you fail to plan, you are planning to fail.” Benjamin Franklin If you have goals you want to achieve, planning is absolutely essential. Here’s why it’s so important, and exactly how to make an ...

Another goal category that’s within your control is the “process” goal, or focusing on a standardized routine that will help lead to the results you want. For example, I’m a big advocate of daily and ...

The process of operational goal-setting is a critical step when it comes to business planning. It's the step that transforms strategic plans into actionable items. I previously wrote about operational ...