Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

You've heard of the "compliment sandwich" — softening a critique by bookending it with praise. There's a 3-step method you might find more helpful when having a difficult conversation. It's similar ...

If you want to advance in your career, you'll need to have uncomfortable conversations in the office, says workplace expert Henna Pryor. Skillfully navigating tense or awkward interactions, from ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes ...

In the workplace, face-to-face conversation improves the bottom line, leads to higher productivity, and is associated with reduced stress. Recent research supports the business case for conversation.

I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue with a team member – namely, a manager that reported into her. According to this leader, her ...