The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Reviews of three project management plugins for Salesforce: Taskfeed, TaskRay and Mission Control. Complex customer engagements require thoughtful and on-point project management. Project management ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Salesforce Service Cloud is our pick for the best call center software for ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce certainly has a lot of tools crossing the sales, service and marketing categories, but until today when it announced Lightning Order Management, it lacked an integration layer that allowed ...

Pimly has launched its Product Intelligence solution on Salesforce AgentExchange, built to run on Agentforce. The product turns traditional product information management into an AI ready intelligence ...

At first glance, Salesforce's $1.35 billion acquisition of ClickSoftware seems just like any other. Through the deal, the CRM giant gets to expand its reach in the fast-growing field service ...