Cognitive overload can be alarming. Too much information can be difficult to process and lead to an unsatisfying experience, whether it is reading an academic paper or an email. The more verbiage you ...

In one of my recent writing training sessions, a participant bemoaned the amount of back-and-forth correspondence caused by her unclear emails. She worked at a major utility and was responsible for ...

Here's a common question I get when coaching: “How do I become a more concise communicator?” It’s no surprise because concise communication is more important now than ever before. Consider these facts ...